Delivery & Returns

Delivery & Returns

Can’t find what you are looking for? Please call us on 01226 361 639.

Lead Times

All of our white A Rated uPVC Windows and Doors will be manufactured and delivered directly to you within 14 working days, Other colours take up to 21 working days.

We will acknowledge your order within 1 working day and our Logistics team will be in touch in due course to organise a convenient delivery date within the 14 working day lead time.

Delivery lead times differ per order due to manufacturing time; please contact us for further information. All lead times stated use working days Monday to Friday (excluding bank holidays) only; deliveries are made within this timeframe as of the following working day from the date of the order.

Delivery Details

Orders over the value of £1200 (inc VAT) will receive FREE delivery; any order below this value will be subject to a delivery charge. Delivery charges are automatically calculated in your shopping basket by postcode.

We deliver to mainland UK (Great Britain) only. Please call for information regarding any other location. You’ll be contacted directly to arrange a delivery date by 2 working days of placing your order; although we will work to contact you within the same day where possible. All deliveries are made Monday to Thursday (excluding bank holidays) between the hours of 8am and 5pm, please ensure someone is available to sign for your items.

Please do not arrange or start any installation work until you have received your delivery and checked all goods for any defects or missing parts. In a rare occurrence, organising such work after your products are received will give us ample time to resolve any issues, answer technical questions or supply additional fittings if needed. We wish to ensure your property is secure at all times.

Delivery Charge Zones

Zone 1 (Yellow) £40: BB*, BD*, BL*, DE*, DN*, HD*, HG*, HU*, HX*, LS*, M*, OL*, S*, SK*, WF*, YO*
Zone 2 (Orange) £50: CH*, CW*, DL*, FY*, L*, LA*, LN*, NG*, PR*, ST*, TS*, WA*, WN*
Zone 3 (Pink) £60: B*, CA*, CV*, DH*, DY*, LE*, LL*, NE*, NN*, PE*, SR*, SY*, TF*, WS*, WV*
Zone 4 (Blue) £70: AL*, BA*, BR*, BS*, CB*, CF*, CM*, CO*, CR*, DA*, DG*, EH*, EN*, FK*, G*, GL*, GU*, HA*, HP*, HR*, IG*, IP*, KA*, KT*, KY*, LD*, LU*, ME*, MK*, ML*, NP*, NR*, OX*, RG*, RM*, SG*, SL*, SM*, SN*, SP*, SS*, TA*, TD*, TW*, UB*, WD*, WR*
Exceptions: Call for Price (KA27*, KA28*)
Zone 5 (Sky Blue) £100: E*, EC*, N*, NW*, SE*, SW*, W*, WC*
Zone 6 (Green) £150: AB*, BH*, BN*, CT*, DD*, DT*, EX*, PA*, PH*, PO*, RH*, SA*, SO*, TN*, TQ*
Exceptions: Call for Price (PA41* – PA49*, PA60* – PA78*, PO30* – PO41*)
Zone 7 (Purple) £200: IV*, KW*, PL*, TR*
Exceptions: Call for Price (TR21* – TR25*)
Zone 8 (Red) Call for Price: BT*, GY*, HS*, IM*, JE*, MN*, ZE*, ?*

Postcode map

Return Details

Under the Consumer Contracts Regulations 2013, where goods are ‘made to measure’ you will have no right to cancel your order, return the goods or seek any refund once you have agreed your order. All of our products are bespoke and made especially for you the customer; as such they do not fall under standard distance selling regulations. We do our best to communicate all product and service details before you confirm your order, but if you do require more information please contact our sales office before starting the checkout process. All payment, order amends / cancellations and complaint processes specifically for bespoke products are detailed in our terms and conditions here; and do not affect your statutory rights.