Delivery & Returns

Delivery & Returns

Can’t find what you are looking for? Email to and a member of our Sales Team will be in contact.

Lead Times

Our standard lead time for delivery of white A Rated uPVC Windows and Doors is 14 working days, and for other colours 21 working days.  Note that lead times may vary during peak season.  Please be aware that we are closed from 20th December 2018 until 2nd of January 2019 and that all new orders will be delivered in 2019.

We will acknowledge your order within 3 working day and our Logistics team will contact you in due course to organise a convenient delivery date once the product is fully manufactured.

Delivery lead times differ per order due to manufacturing time; please contact us for further information. All lead times stated use working days Monday to Friday (excluding bank holidays) only; deliveries are made within this timeframe as of the following working day from the date of the order.

Delivery Details

Orders over the value of £1200 (inc VAT) will receive FREE delivery; any order below this value will be subject to a delivery charge. Delivery charges are automatically calculated in your shopping basket by postcode.

We deliver to mainland UK (Great Britain) only. Please call for information regarding any other location. All deliveries are made Monday to Thursday (excluding bank holidays) between the hours of 8am and 5pm, please ensure someone is available to sign for your items.

Please do not arrange or start any installation work until you have received your delivery and checked all goods for any defects or missing parts. In a rare occurrence, organising such work after your products are received will give us ample time to resolve any issues, answer technical questions or supply additional fittings if needed. We wish to ensure your property is secure at all times.

Delivery Charge Zones

Zone 1 (Yellow) £40: BB*, BD*, BL*, DE*, DN*, HD*, HG*, HU*, HX*, LS*, M*, OL*, S*, SK*, WF*, YO*
Zone 2 (Orange) £50: CH*, CW*, DL*, FY*, L*, LA*, LN*, NG*, PR*, ST*, TS*, WA*, WN*
Zone 3 (Pink) £60: B*, CA*, CV*, DH*, DY*, LE*, LL*, NE*, NN*, PE*, SR*, SY*, TF*, WS*, WV*
Zone 4 (Blue) £70: AL*, BA*, BR*, BS*, CB*, CF*, CM*, CO*, CR*, DA*, DG*, EH*, EN*, FK*, G*, GL*, GU*, HA*, HP*, HR*, IG*, IP*, KA*, KT*, KY*, LD*, LU*, ME*, MK*, ML*, NP*, NR*, OX*, RG*, RM*, SG*, SL*, SM*, SN*, SP*, SS*, TA*, TD*, TW*, UB*, WD*, WR*
Exceptions: Call for Price (KA27*, KA28*)
Zone 5 (Sky Blue) £100: E*, EC*, N*, NW*, SE*, SW*, W*, WC*
Zone 6 (Green) £150: AB*, BH*, BN*, CT*, DD*, DT*, EX*, PA*, PH*, PO*, RH*, SA*, SO*, TN*, TQ*
Exceptions: Call for Price (PA41* – PA49*, PA60* – PA78*, PO30* – PO41*)
Zone 7 (Purple) £200: IV*, KW*, PL*, TR*
Exceptions: Call for Price (TR21* – TR25*)
Zone 8 (Red) Call for Price: BT*, GY*, HS*, IM*, JE*, MN*, ZE*, ?*

Postcode map

Return Details

Under the Consumer Contracts Regulations 2013, where goods are ‘made to measure’ you will have no right to cancel your order, return the goods or seek any refund once you have agreed your order. All of our products are bespoke and made especially for you the customer; as such they do not fall under standard distance selling regulations. We do our best to communicate all product and service details before you confirm your order, but if you do require more information please contact our sales office before starting the checkout process. All payment, order amends / cancellations and complaint processes specifically for bespoke products are detailed in our terms and conditions here; and do not affect your statutory rights.